The Allendale Group is made up of a team of dynamic and enterprising individuals, all with a self-starting passion for their specialist field.

We are proud of the work that we do and are backed by a fantastic and passionate team of staff that continue to push Allendale Group since its formation in 2003.

If you have a love for all things Engineering - Electronic or Mechanical, and are interested in working for the Allendale Group, please send your C.V. to This email address is being protected from spambots. You need JavaScript enabled to view it.




IT Support Officer

Job description

Since 2003, the Allendale Group Limited have been distributing, importing, undertaking product research and development & manufacturing a wide range of electronic and mechanical engineering equipment.  Their HQ is firmly in the UK, with offices and warehouses based in the USA and China.  Due to continued growth we are looking for an IT Support Officer to join our team in Hoddesdon, Hertfordshire.

The Role

Reporting to the IT Director and as an integral part of IT Support team, you will play a key role in the delivery of high quality support to end users in the UK and Far East. Your primary responsibility is to provide a mix of server/desktop/network support from the UK, although you may also be expected to travel to other sites to deliver that support. 

The IT support Administrator role requires strong troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations (over the phone as well as face-to-face), providing resolution to problems. 

It would be highly advantageous if you have been part of an Office365 implementation, and had proven experience with Windows Servers.

You will be required to:

·         Provide 1st and 2nd Line IT support via email, telephone, remote tools and face to face.

·         Use Spiceworks and other tools to maintain the IT environment. This includes patching,  hotfixes, software version upgrades, and provide training to peers.

·         Install, update and maintain desktop, server and network hardware as required.

·         Maintain a level of technological competence that remains current and fit-for-purpose in your  role, highlighting any training needs to the IT manager where appropriate

·         Occasionally work outside of normal hours to update and maintain critical systems.


Skills/Knowledge Required

Knowledge and working experience with the following technologies:


·         Microsoft Windows OS (Server/Desktop), 2012 Active Directory, AD Group Policy, MacOSX, Linux

·         Microsoft SQL, Exchange 2010/2013, Office 365

·         Networking (LAN/WAN/VPN/Wireless)

·         Firewalls

·         Hyper V

·         IP Telephony (Preferably 3cx)

·         Exposure to LINUX

·         Ideally holds one or more of the following Certifications: Microsoft MCSE/MCDST/MCSA.


Skills/Knowledge that would be a distinct advantage


·         Programming skills (Vbscript, C##)

·         Understanding or experience in Web technologies.

Specific Job Requirements of the IT Support Role:


·         Proven, experienced-based track record of IT Support, ideally in a similar sized environment, providing services to multiple end users in different countries.

·         A current driving license is required and some flexibility in working hours.


Job Title: Sales Office Manager


To ensure the smooth operation of the Sales and Customer Services Team and to build an effective sales team and sales strategy to drive the Company forward to increase volume in profitable sales across all its Product ranges. To ensure excellent Product knowledge is shared amongst the Sales Team and adequate cross-training in product knowledge results in minimum disruption to sales trends on product lines during holiday and other absence periods. To effectively contribute to the Sales strategy of the organisation and to provide an outstanding customer service at all times, ensuring all customer orders, enquiries and requests undertaken are actioned promptly and in accordance with Company procedures. To motivate and manage the team to achieve team and individual sales targets by using planned proactive sales campaigns.


1. Effective day-to-day operational Management of the entire Sales and Customer Services Office; ensuring all Sales Orders and enquires are processed promptly, accurately and in accordance with Company procedures.
2. Maintain existing and create new customer working relationships with particular emphasis on increasing sales revenue across all product ranges.
3. Manage and report on the team’s time keeping, performance and attendance issues in line with Company procedures.
4. Prepare and carry out individual appraisals and return to work interviews following any period of sickness absence. Ensure the appropriate HR documentation is in place at all times.
5. Develop and present to the Directors a strategy to increase existing sales
6. Pro-actively participate in creative marketing ideas and suggest ways of improving brand and product awareness with existing and new clients.
7. Management and analysis of all Customer Service and Sales related KPI’s – feeding data to the Directors on a regular basis.
8. Provide ongoing Sales and other relevant Product Knowledge training to the team.
9. In liaison with a Director, actively assist in the recruitment process for all Sales and Customer service staff.
10. Monitor and audit the effective training and development of new and existing Sales and Customer Service Staff.
11. Monitor and analyse customer complaints or queries, providing accurate data summary for action and follow up to ensure timely resolution of queries in accordance with Company procedures.
12. To chair and minute regular Sales & Customer Service Team Communication meetings, feedback to be provided to the Directors.
13. To carry out any other duties as reasonably requested by any Director of the Company.


This post has no authority to permit the placement of orders which may or will lead to any customer’s agreed Credit Limit(s) being exceeded. Any order(s) which will, or may, result in such must be referred to a Director and written permission granted before the order is placed.


• Previous line management or supervisory experience of a sales team
• Excellent verbal and written communication skills
• Well developed interpersonal skills; ability to deal with people at all levels internal to and external to the organisation
• Attention to detail – ability to check others, and own work
• Proactive selling skills and demonstrable effectiveness as a Salesperson who has regularly achieved or exceeded set targets
• Training and coaching skills
• Problem investigation and solving skills
• Team work with a hands on approach
• Disciplined time management and organisational skills
• Excellent product knowledge
• Good working knowledge of MS Office computer packages, including Excel and Word.


1) Improvement in departmental efficiency, time keeping and attendance.
2) Sales and individual performance target achievements.
3) Reduction in customer complaints relating to Sales administration and order errors.
4) Continuous Improvement exhibited in all other responsibility/task areas.
5) Timely production of accurate summary reports


This post carries direct responsibility for the Management of the Sales and Customer Services Team. You will ensure that staff within your area of responsibility adhere to Company terms and conditions and Health and Safety rules.
It is essential that the Sales Office Manager shows a professional leadership style at all times and leads by example.






Event Calendar

Opening Times

 Monday  09:00-17:30
 Tuesday  09:00-17:30
 Wednesday  09:00-17:30
 Thursday  09:00-17:30
 Friday  09:00-17:30
 Saturday  Closed
 Sunday  Closed

*excluding bank holidays

Contact Details

allendale group logo

The Allendale Group Ltd
Pindar Road
EN11 0BZ
United Kingdom

Tel : +44 (0)1992 450 780
Fax : +44 (0)1992 450 781

This email address is being protected from spambots. You need JavaScript enabled to view it.